All items are shipped with the Japanese Postal Agency. The customer is responsible for any extra fees applied in his/her country regarding customs, duties and taxes.
All jewellery is made to order. Therefore returns are only possible if the order arrives damaged. A request for a return must be made within 10 days after arrival of the order.
Return shipping and insurance is the responsibility of the customer and MUR Jewellery will not replace returned jewellery lost in shipment.
To request a return please reach out to [email protected].
In case of cancellation of an already processed order a handling fee will be deducted from the original order total.
Legal name: Samiko Murai
Address: Will be disclosed without delay if requested.
Phone number: Will be disclosed without delay if requested.
Email address: [email protected]
Head of Operations: Samiko Murai
Additional fees: Shipping will apply with €10 for Japan and €20 for the rest of the world. See above shipping policy regarding customs, duties and taxes.
Exchanges & Returns Policy: See above Returns & Cancellations section.
Delivery times: See each products corresponding product page.
Accepted payment methods: All major credit cards.
Payment period: Credit card payments are processed immediately.
Price: See each products corresponding product page.